Refund policy

Refund Policy — Digital Products

We offer a 31-day window to submit a return, refund, or withdrawal request for digital products purchased from our store.

However, because digital products, software files, license keys, activation codes, and private access links cannot be physically returned, refunds are only available under the specific conditions listed below.

When refunds are eligible within 31 days:

• The digital product has not been downloaded or accessed.

• Shopify or our digital delivery system shows that the file was not downloaded.

• You purchased the wrong item and the file was not downloaded, accessed, opened, or used.

• You placed a duplicate order for the same product, and at least one copy remains undownloaded and unused.

• The file is corrupted or cannot be opened, and we are unable to provide a working replacement.

When refunds are NOT eligible:

• The digital product has been downloaded even once.

• A license key, activation code, or private access link was issued, accessed, or used.

• The product has been opened, extracted, installed, activated, or otherwise accessed.

• Digital access, download links, installation materials, license information, or activation information have already been provided.

• More than 31 days have passed since the purchase date or delivery date.

EU Withdrawal Requests

Customers located in the European Union may submit a withdrawal request within 31 days from delivery.

To submit a withdrawal request, please use the EU Withdrawal Request link in our store footer or contact us at softgaragepro@gmail.com with your name, email address, order number, and request details.

Please note that ProDiagTools sells digital products, including software downloads, activation keys, license information, private access links, digital files, and installation materials.

By placing an order, the customer agrees to immediate digital delivery. Once a digital product has been delivered, downloaded, accessed, opened, extracted, installed, activated, or once a license key, activation code, private access link, or digital access has been provided or used, the order may no longer be eligible for withdrawal, return, or refund.

All withdrawal and refund requests are reviewed manually based on the order status, delivery status, download/access records, license or activation delivery, and our Digital Products Refund Policy.

Submitting a withdrawal, return, or refund request does not automatically approve a refund.

How to request a refund or withdrawal:

If your situation meets the conditions above, please contact us within 31 days at softgaragepro@gmail.com or use the EU Withdrawal Request link in our store footer.

Please include your order number and a brief explanation.

We respond within 24–48 hours and will review your request promptly.