Privacy Policy
Last updated: April 4, 2026
This Privacy Policy describes how ProDiagTools (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from https://prodiagtools.com (the “Site”), contact us, or otherwise interact with our services.
By using our Site and services, you agree to the terms of this Privacy Policy.
1. Who we are
Store name: ProDiagTools
Website: https://prodiagtools.com
Email: softgaragepro@gmail.com
Phone / WhatsApp: +380 63 949 6782
Telegram: @prodiagtools
Address: Oleksy Tykhoho 89A, Kyiv, Ukraine
ProDiagTools sells digital automotive products, including diagnostic software, installation guides, workshop manuals, and related digital materials.
2. Information we collect
We may collect the following types of personal information:
- name
- billing address
- email address
- phone number
- order details
- account information, if you create an account
- information you send to us through contact forms, email, WhatsApp, Telegram, or support messages
We may also collect certain technical information automatically when you use the Site, including:
- IP address
- browser type
- device type
- operating system
- pages viewed
- referring pages
- cookies and similar technologies
For digital products, we may also keep information related to order delivery and file access, such as:
- delivery status
- access timestamps
- download status
- browser or device used to access digital content
3. How we use your information
We may use your personal information to:
- operate and maintain our Site and services
- process and complete your orders
- deliver digital products and related instructions
- send order confirmations and service messages
- provide customer support
- verify purchases
- prevent fraud, abuse, chargebacks, and unauthorized access
- improve our Site, products, and customer experience
- send marketing messages, where permitted by law or where you have opted in
- comply with legal obligations
- enforce our store policies and terms
4. Payment information
Payments are processed by third-party payment providers. We do not store full payment card details on our own servers. We may receive limited transaction information such as payment status, billing name, order amount, and basic transaction confirmation details.
5. Cookies and similar technologies
We may use cookies and similar technologies to:
- keep the Site functioning properly
- remember user preferences
- understand how visitors use the Site
- improve performance and user experience
- support analytics and advertising activities
- help detect fraud and security issues
You can manage cookies through your browser settings where available.
6. Sharing of information
We may share your information with trusted third parties only when necessary to operate our business and provide our services, including:
- Shopify, which powers our online store
- payment providers
- fraud prevention and security providers
- digital delivery or file access providers
- analytics and advertising providers
- email and communication service providers
- professional advisors where necessary
- legal or regulatory authorities where required by law
We do not sell your personal information for money.
7. Digital products
Because our store primarily sells digital goods, order fulfillment is usually completed electronically. This may include:
- access to download links
- email delivery of files or instructions
- order verification before access is provided
- support communication related to installation or access
We may keep records showing whether digital content was delivered, accessed, or downloaded for customer support, security, fraud prevention, and dispute handling purposes.
8. Data retention
We keep personal information for as long as reasonably necessary to:
- provide our services
- maintain business and order records
- comply with legal, tax, and accounting obligations
- resolve disputes
- prevent fraud and abuse
- enforce our agreements and policies
9. Your rights
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain processing.
To make a privacy-related request, contact us at:
softgaragepro@gmail.com
We may need to verify your identity before processing certain requests.
10. Security
We take reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-party services and links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies separately.
12. Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal information from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
14. Contact
If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at:
ProDiagTools
Website: https://prodiagtools.com
Email: softgaragepro@gmail.com
Phone / WhatsApp: +380 63 949 6782
Telegram: @prodiagtools
Address: Oleksy Tykhoho 89A, Kyiv, Ukraine